Telehealth Law & Ethics

Resonant Equity, Inc. has been approved by NBCC as an Approved Continuing Education Provider, ACEP No. 7682. Programs that do not qualify for NBCC credit are clearly identified. Resonant Equity, Inc. is solely responsible for all aspects of the programs.

Resonant Equity sells access to a learning experience; we do not sell CEs. CEs are earned based on meeting the requirements set by our ACEP license with NBCC. You are welcome and even encouraged to engage with our learning content without needing the CE credit. However, if the CE hours are important to you, we require meeting these policies so that we may be in compliance with our obligations to the profession.

Participation in the training in full including attendance for the entire duration is required in order to qualify for CEs for that training. Instructions for attending, including how to access the online Zoom meeting or other online broadcast platform, are provided in the registration confirmation email. These instructions can also be found by logging onto your account at www.resonantequity.org. It is the responsibility of the participant to troubleshoot any technology access issues ahead of time. Resonant Equity, Inc. cannot provide technical support, and is not liable in the event of any internet outage, misdirected email due to entering a wrong address by the registrant, or other technology problem on the participant’s side that prevents access to the training. We are unable to provide refunds for such circumstances.

Participation requirements: Participants are invited to take care of their own needs during the course of a training, however if off camera for an extended time, then participants must be in close enough proximity to their viewing device that they can respond to any requests sent by voice or chat to confirm their active presence in the training experience. Participation in breakout rooms, if part of the training, is expected in order to engage in the learning activities. If you will be attending and are unable to participate in these ways due to specific circumstances, we do understand, and would appreciate being informed in advance if at all possible.

Resonant Equity, Inc. is approved by NBCC as a continuing education provider of home study (on-demand) training programs for mental health providers (ACEP #7682). In order to award CE hours, participants must complete the full duration of training, including watching any videos or listening to audio content in its entirety (no fast forward or skipping ahead), and reading all provided text-based learning materials in full. Completion is also verified by passing the assessment that checks knowledge based on the training content. CE certificates cannot be issued until completion is confirmed. Wherever possible, we implement technology based tracking to support these requirements, however some course content relies on the honor system for participants to attest to completion. We hope that our training content is engaging enough that you choose to take full advantage of the learning opportunities we design.

Attendees who have been confirmed as meeting the requirements to earn the CE units will receive an email with instructions on completing the course evaluation within a week of the training. The course evaluation must be submitted within 30 days of the training, which allows us to learn from your feedback when it is fresh. The CE certificate will be generated immediately once the evaluation is received and sent to your email address on file. If you are missing a CE certificate for a training that you believe you qualified for, please reach out to programs@resonantequity.org to inquire.

Any registration for a real-time (“live” synchronous) program produced by Resonant Equity, Inc. may be cancelled and a refund issued in full if the request to cancel is received 10 days before the scheduled program date. For cancellations received from 3 days to 9 days before the program date, a refund less $10 admin fee will be issued. For cancellations received in the 72 hours before the start time of the training on the program date, a credit in the amount of the registration fee paid less $10 will be issued; such credit must be used within a year, and any subsequent registration to which that credit is applied cannot be refunded or credited thereafter. No refunds or credits available if no advance request to cancel is received before the start time the day of the training.

Resonant Equity, Inc. conducts all programs in alignment with the requirements of the Americans with Disabilities Act (ADA). If you would like to request accommodations in order to participate in one of our programs, please email us when you register or at least 7 days ahead of the program date to inform us of your needs so that we may develop a solution together.

Resonant Equity, Inc. does not discriminate against any individual or group with respect to any service, program, or activity on the basis of gender identity; race or ethnicity; national origin, citizenship, or immigration status; sexual or romantic affiliation; religion; age; organizational membership, or any other basis prohibited by law. We do not require program participants to accept or adhere to any religion or religious principles.

Resonant Equity, Inc. protects personal participant information received during registration, and provides the information only to those needing access in order to produce the program. We do not share participant information with other organizations without express permission from the individual. Most of our real-time synchronous courses (programs delivered live) are recorded, and by registering for and attending such a program, all participants give consent to be included in such an authorized recording. Recording by others, including by any participants, is not permitted.

Participants may choose to protect their identities by staying off camera and muted during the presentation. By unmuting or turning camera on, permission is granted for their likeness (name, voice, image) to be included in the recorded version which may be published as an on-demand (home study) course. AI tools and other technologies may be deployed in producing an asynchronous (on-demand) learning product from a recorded training.

Anyone who has registered for any Resonant Equity, Inc. trainings may request their data to be removed from our database by contacting us with the request, however please note that based on our record keeping and retention requirements as a CE provider, we must maintain rosters and logs for all of our participants for at least five years, and these rosters and logs may be submitted to our licensing body, NBCC, upon their request. In addition, any complaint filed with Resonant Equity, Inc. concerning our CE programs will be shared with NBCC.

Identifiable client information will not be disclosed by a presenter in a Resonant Equity, Inc. program. Instead, composites of real-life scenarios or clients, and fictional case examples, are designed for case conceptualization, role playing, and educational purposes. Participants asking questions in a training are directed to protect client information.

Resonant Equity, Inc. asks all of our presenters to respect intellectual property rights, and to affirm that materials used in any Resonant Equity training or program do not infringe on rights of others, including copyright, trademark, and license rights. Resonant Equity, Inc. affirms that it either owns the materials used with respect to a qualifying program, or is permitted by law to use such materials with respect to a program. If any inappropriate use of materials is suspected in one of our programs, please contact us using the Contact form on the website and we will promptly investigate. To support academic integrity, Resonant Equity, Inc. requires presenters to include a reference list for all sources included in their presentation. Except for noted references and citations, the program content itself is protected intellectual property of Resonant Equity, Inc. and/or the presenter, and Resonant Equity, Inc. requests that participants do not record our programs.

Concerns or complaints from any participant or potential participant about Resonant Equity, Inc. or a continuing education program we provide may be submitted directly to Resonant Equity, Inc. using the Contact Us form on our website. Please provide a valid email address on such submission. Although we cannot guarantee a particular outcome, we will consider all complaints submitted, make any necessary decisions, and respond within 3 weeks of receipt. Formal complaints about our continuing education programs are forwarded to NBCC as part of our ACEP agreement with them.

For purposes of inquiry into any of our programs and policies, or to request accommodations as a participant, please use the Contact form on our website at https://resonantequity.org/about/contact/. Resonant Equity, Inc. may also be reached at programs@resonantequity.org.